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EXHIBIT B

PRODUCT CARE, CUSTOMER SERVICE, AND OTHER QUALITY CONTROLS

 

  1. Comply with all instructions provided by VPG regarding the storage, handling, shipping, disposal, or other aspect of the Products, including instructions provided on Product labels.Store Products in a cool, dry place, away from direct sunlight.
  2. Sell Products in their original packaging.Relabeling, repackaging (including the separation of bundled Products or the bundling of Products), and other alterations to Products or their packaging are not permitted.
  3. Do not remove, translate, or modify the contents of any label or literature on or accompanying the Products.Do not tamper with, deface, or otherwise alter any serial number, UPC code, batch or lot code, or other identifying information on Products or their packaging.Do not dilute Products.
  4. Do not resell any Product that has been returned opened or repackaged.
  5. Promptly upon receipt of the Products, inspect the Products and their packaging for damage, defect, broken seals, evidence of tampering, or other nonconformance (a “Defect”).If any Defect is identified, do not offer the Product for sale and promptly report the Defect to VPG at consumersupport@fertilome.com.
  6. Be familiar with the special features of all Products marketed for sale and obtain sufficient Product knowledge to advise customers on the selection and proper use of the Products, as well as any applicable guarantee or return policy.Be available to respond to customer questions and concerns both before and after sale of the Products and respond to customer inquiries promptly.
  7. Ensure that any third-party logistics provider engaged to store inventory of or fulfill orders for the Products is aware of and complies with all Product quality controls and customer service standards described herein or otherwise conveyed by VPG.Ensure that any such third-party logistics provider stores all inventory of Products segregated by seller such that no Products provided to the third-party logistics provider are commingled with those owned by any third party.VPG reserves the right to request additional information regarding the use of third-party logistics providers and such information must be provided promptly to VPG.Cooperate with VPG in investigating any concerns related to the Products that may relate to the use of a third-party logistics provider.
  8. If applicable, you may use a “Permissible Delivery Service,” which is defined as a third-party vendor that provides services to pick up Products from you for prompt delivery to End Users (but does not provide warehousing or storage services) and may also provide payment collection services via the service’s website or mobile application.
  9. As between you and VPG, you shall be responsible for all fulfillment to your customers who order Products, any applicable taxes associated with such purchases of Products, and any returns of Products.
  10. Cooperate with VPG with respect to any Product tracking systems that may be implemented from time to time.
  11. Cooperate with VPG with respect to any Product recall or other consumer safety information dissemination efforts.
  12. Implement commercially reasonable loss prevention and anti-diversion measures.Notify VPG promptly in the event of a theft or other loss of a material quantity of Products.
  13. Report to VPG any customer complaint or adverse claim regarding the Products and assist VPG in investigating any such complaints or adverse claims.
  14. Cooperate with VPG in the investigation and resolution of any quality or customer service issues related to the sale of the Products, including disclosing information regarding Product sources, shipment, and handling.